Resume
Experience
2023 - 2024
Accessibility Services Manager
Crownpeak
USA
As Accessibility Services Manager, I took over my manager's role and led several key initiatives to enhance our operations. I optimized all internal processes and documentation, resulting in greater efficiency across the team, and revamped the onboarding process to improve integration and training for new hires.
​
I also provided comprehensive training on accessibility best practices, developed new Statements of Work (SOW), and collaborated with the sales team on strategic planning for key and high-value accounts.
Additionally, I managed a team of eight, overseeing all aspects of team performance, including hiring and performance management.
2022 - 2023
Operations & Project Manager
Crownpeak
USA
After ilumino LLC was acquired, I moved into the role of Operations & Project Manager, continuing to oversee all our accounts as my responsibilities expanded.
I took on sales estimates, served as the primary subject matter expert, and introduced forecasting for budgeting purposes to support our team and the company.
I ensured the continuity and quality of our services while guiding the team through a period of significant transition.
2019 - 2022
Program Manager
ilumino LLC (acquired by Crownpeak)
USA
As a Program Manager at a dynamic startup, I took charge of all our accounts, driving growth and building strong client relationships. I spearheaded our social media strategy, coordinating seamlessly with marketing vendors to elevate our brand presence.
I also delivered impactful accessibility training sessions that empowered our clients and ensured a 100% customer retention rate. I thrived in this fast-paced environment, blending creativity with strategic oversight to achieve remarkable results.
Education
University of Dayton
MA Communication
Dayton, OH
Through my MA in Communication & PR, I've honed my interpersonal skills, leadership abilities, and crisis communication expertise. I can effectively manage teams, negotiate with stakeholders, and navigate complex communication challenges.
New Bulgarian University
BA Film Directing
Sofia, Bulgaria
As a graduate of TV & Film Directing, I honed my skills in storytelling, collaboration, and leadership through international competitions and a workshop in Prague.
​
My experience has equipped me with the tools to effectively direct and produce compelling audiovisual content.
Professional skillset
Accessibility Consulting
RFP/SOW Architect
Teamwork & Collaboration
Change Managment
Languages
English
Bulgarian
German
French